( reference and DE "INSTANT messaging" ) on 2007-08-03 04:31 PM

Improving Chat Reference Referrals Through Enhanced Communication, Empathetic Protocols, and Evidence Based Training Practices.

Shamchuk, Lisa — Thu, 01 Jan 2026 00:00:00 -0500

Evidence Based Library & Information Practice; 01/01/2026
(AN 192469605); ISSN: 1715720X
Library, Information Science & Technology Abstracts

Librarians' Perceptions toward Virtual Reference Services in Pakistani University Libraries.

Lateef, Samreen; Mairaj, Muhammad Ijaz — Mon, 01 Jan 2024 00:00:00 -0500

Internet Reference Services Quarterly; 01/01/2024
(AN 175638510); ISSN: 10875301
Library, Information Science & Technology Abstracts

ICT NEEDS AND SKILLS REQUIREMENTS FOR REFERENCE SERVICES IN THE POST COVID ERA.

Sun, 01 Jan 2023 00:00:00 -0500

Library Philosophy & Practice; 01/01/2023
(AN 175554801); ISSN: 15220222
Library, Information Science & Technology Abstracts

Mobile Instant Messaging for Reference Queries Post COVID-19.

Sun, 01 Jan 2023 00:00:00 -0500

Reference Librarian; 01/01/2023
(AN 162080522); ISSN: 02763877
Library, Information Science & Technology Abstracts

Availability and Use of Digital Reference Service Tools for Effective Service Delivery by Librarians in Private Universities Libraries in South-East Nigeria.

Igwebuike, Ejike Udensi; Onoh, Emmanuel Ifechukwu — Sat, 01 Jan 2022 00:00:00 -0500

Library Philosophy & Practice; 01/01/2022
(AN 161168174); ISSN: 15220222
Library, Information Science & Technology Abstracts

Assessing Symbiosis between Traditional and Virtual Reference Service: An Empirical Study Based On Librarians' Perception.

Sinhababu, Atasi; Kumar, Shiv — Sat, 01 Jan 2022 00:00:00 -0500

Library Philosophy & Practice; 01/01/2022
(AN 161168432); ISSN: 15220222
Library, Information Science & Technology Abstracts

VIRTUAL REFERENCE: WHERE DO ACADEMIC LIBRARIES STAND?

Yang, Sharon Q.; Dalai, Heather A. — Fri, 01 May 2015 00:00:00 -0400

Computers in Libraries; 05/01/2015
(AN 102711031); ISSN: 10417915
Library, Information Science & Technology Abstracts

A Usability Evaluation of Academic Virtual Reference Services.

Chow, Anthony S.; Croxton, Rebecca A. — Thu, 01 May 2014 00:00:00 -0400

College & Research Libraries; 05/01/2014
(AN 95901477); ISSN: 00100870
Library, Information Science & Technology Abstracts

Higher Education and Emerging Technologies: Shifting Trends in Student Usage.

Sat, 01 Mar 2014 00:00:00 -0500

Journal of Academic Librarianship; 03/01/2014
(AN 95607643); ISSN: 00991333
Library, Information Science & Technology Abstracts

The Direction of Geography LibGuides.

Dougherty, Kate — Sun, 01 Sep 2013 00:00:00 -0400

Journal of Map & Geography Libraries; 09/01/2013
(AN 90179035); ISSN: 15420353
Library, Information Science & Technology Abstracts

Using LibraryH3lp to Form a Collaborative Reference Service.

Cohn, Andrea; Johnson, Rebecca; Milanese, Erin — Mon, 01 Jul 2013 00:00:00 -0400

Reference Librarian; 07/01/2013
(AN 88893188); ISSN: 02763877
Library, Information Science & Technology Abstracts

Référence virtuelle, clavardage et messagerie instantanée : compétences requises et rôle éducatif du bibliothécaire.

ALEPIN, SUZANNE; MéNARD, ELAINE — Tue, 01 Jan 2013 00:00:00 -0500

Documentation & Bibliotheques; 01/01/2013
(AN 87050667); ISSN: 03152340
Library, Information Science & Technology Abstracts

MÁS ALLÁ DEL MOSTRADOR DE REFERENCIA: DEL CORREO ELECTRÓNICO A LA WEB 2.0.

BAZÁN, VIRGINIA; ORTIZ-REPISO, VIRGINIA — Tue, 01 Jan 2013 00:00:00 -0500

Información, Cultura y Sociedad; 01/01/2013
(AN 89291301); ISSN: 15148327
Library, Information Science & Technology Abstracts

Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference

Radford, Marie L.; Connaway, Lynn Silipigni — Tue, 01 Jan 2013 00:00:00 -0500

Library & Information Science Research (07408188); 01/01/2013
(AN 85396386); ISSN: 07408188
Library, Information Science & Technology Abstracts

A Comparison of the Questions Asked between the Chat Reference Service and the E-Mail Reference Service in an Academic Library.

Covarrubias, Viena G. — Tue, 01 Jan 2013 00:00:00 -0500

UNC Chapel Hill Theses; 01/01/2013
(AN 89604062)
Library, Information Science & Technology Abstracts

Anonymity versus Perceived Patron Identity in Virtual Reference Transcripts.

Grabarek Roper, Kristin; Sobel, Karen — Mon, 01 Oct 2012 00:00:00 -0400

Public Services Quarterly; 10/01/2012
(AN 83493295); ISSN: 15228959
Library, Information Science & Technology Abstracts

Staffing by Design: A Methodology for Staffing Reference.

Ward, David; Phetteplace, Eric — Sun, 01 Jul 2012 00:00:00 -0400

Public Services Quarterly; 07/01/2012
(AN 78448580); ISSN: 15228959
Library, Information Science & Technology Abstracts

The Anatomy of Nursing LibGuides.

Stankus, Tony; Parker, Martha A. — Fri, 01 Jun 2012 00:00:00 -0400

Science & Technology Libraries; 06/01/2012
(AN 76460260); ISSN: 0194262X
Library, Information Science & Technology Abstracts

Training Millennials: a practical and theoretical approach.

Langan, Kathleen — Wed, 01 Feb 2012 00:00:00 -0500

Reference Services Review; 02/01/2012
(AN 72096490); ISSN: 00907324
Library, Information Science & Technology Abstracts

Users of Virtual Reference Are More Satisfied with the Service They Receive than the Providers of that Service Think They Are.

Howe, Carol D. — Fri, 01 Jul 2011 00:00:00 -0400

Evidence Based Library & Information Practice; 07/01/2011
(AN 66756257); ISSN: 1715720X
Library, Information Science & Technology Abstracts

Burning the Midnight Oil: Librarians, Students, and Late-Night Chat Reference at the University of Notre Dame.

Kayongo, Jessica; Van Jacob, Elizabeth — Fri, 01 Jul 2011 00:00:00 -0400

Internet Reference Services Quarterly; 07/01/2011
(AN 65551273); ISSN: 10875301
Library, Information Science & Technology Abstracts

The Role of Synchronous Virtual Reference in Teaching and Learning: A Grounded Theory Analysis of Instant Messaging Transcripts.

Passonneau, Sarah; Coffey, Dan — Sun, 01 May 2011 00:00:00 -0400

College & Research Libraries; 05/01/2011
(AN 61438166); ISSN: 00100870
Library, Information Science & Technology Abstracts

Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries.

Devine, Christopher; Paladino, Emily Bounds; Davis, John A. — Sun, 01 May 2011 00:00:00 -0400

Journal of Academic Librarianship; 05/01/2011
(AN 61479641); ISSN: 00991333
Library, Information Science & Technology Abstracts

It's good to chat.. Using Instant Messaging with our online subject guides at the University of Sussex Library.

Barnes, Chloe — Fri, 01 Apr 2011 00:00:00 -0400

ALISS Quarterly; 04/01/2011
(AN 60265252); ISSN: 17479258
Library, Information Science & Technology Abstracts

Chat widgets as student/librarian communication tools.

Dennie, Danielle — Fri, 01 Apr 2011 00:00:00 -0400

Library Hi Tech News; 04/01/2011
(AN 66826389); ISSN: 07419058
Library, Information Science & Technology Abstracts

Establishing a Virtual Reference Service.

Lihitkar, Shalini R. — Sat, 01 Jan 2011 00:00:00 -0500

DESIDOC Journal of Library & Information Technology; 01/01/2011
(AN 59156910); ISSN: 09740643
Library, Information Science & Technology Abstracts

VIRTUAL REFERENCE: No Budget? No Time? No Problem!

Cheney, Mari — Mon, 01 Nov 2010 00:00:00 -0400

AALL Spectrum; 11/01/2010
(AN 55230230); ISSN: 10898689
Library, Information Science & Technology Abstracts

Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service.

Stormont, Sam — Fri, 01 Oct 2010 00:00:00 -0400

Public Services Quarterly; 10/01/2010
(AN 55474850); ISSN: 15228959
Library, Information Science & Technology Abstracts

SMS Text Reference Comes of Age: The My Info Quest Collaborative.

Jensen, Bruce — Fri, 01 Oct 2010 00:00:00 -0400

Reference Librarian; 10/01/2010
(AN 54329724); ISSN: 02763877
Library, Information Science & Technology Abstracts

Help Me, I'm Drowning! Implementing LibraryH3lp at UTC.

Shanley, Caitlin; Cairns, Virginia — Wed, 01 Sep 2010 00:00:00 -0400

Tennessee Libraries; 09/01/2010
(AN 63888980); ISSN: 01621564
Library, Information Science & Technology Abstracts

Moving from the Consortium to the Reference Desk: Keeping Chat and Improving Reference at the MSU Libraries.

Powers, AmandaClay; Nolen, David; Zhang, Li; Xu, Yue; Peyton, Gail — Thu, 01 Jul 2010 00:00:00 -0400

Internet Reference Services Quarterly; 07/01/2010
(AN 53467184); ISSN: 10875301
Library, Information Science & Technology Abstracts

Reference By Any Other Name.

Dworak, Ellie — Sat, 01 May 2010 00:00:00 -0400

Idaho Librarian; 05/01/2010
(AN 51538831); ISSN: 21517738
Library, Information Science & Technology Abstracts

Worldwide Mobile Phone Adoption and Libraries.

McKiernan, Gerald — Thu, 01 Apr 2010 00:00:00 -0400

Searcher (1070-4795); 04/01/2010
(AN 49027509); ISSN: 10704795
Library, Information Science & Technology Abstracts

Virtual reference in UK academic librariesThe virtual enquiry project 2008-2009.

Barry, Eithne; Bedoya, Jaclyn Kelli; Groom, Carolyn; Patterson, Laurence — Mon, 01 Feb 2010 00:00:00 -0500

Library Review; 02/01/2010
(AN 71376487); ISSN: 00242535
Library, Information Science & Technology Abstracts

From the Editor.

Poe, Jodi W. — Fri, 01 Jan 2010 00:00:00 -0500

Journal of Library & Information Services in Distance Learning; 01/01/2010
(AN 49147429); ISSN: 1533290X
Library, Information Science & Technology Abstracts

From a Distance: Robust Reference Service via Instant Messaging.

Meulemans, Yvonne Nalani; Carr, Allison; Ly, Pearl — Fri, 01 Jan 2010 00:00:00 -0500

Journal of Library & Information Services in Distance Learning; 01/01/2010
(AN 49147428); ISSN: 1533290X
Library, Information Science & Technology Abstracts

Help Me, I'm Drowning! Implementing LibraryH3lp at UTC.

Shanley, Caitlin — Fri, 01 Jan 2010 00:00:00 -0500

Tennessee Libraries; 01/01/2010
(AN 67304047); ISSN: 01621564
Library, Information Science & Technology Abstracts

Virtual provider pessimism: analysing instant messaging reference encounters with the pair perception comparison method.

Hansen, Derek; Johnson, Margeaux; Norton, Elizabeth; McDonough, Anne — Tue, 01 Dec 2009 00:00:00 -0500

Information Research; 12/01/2009
(AN 47194145); ISSN: 13681613
Library, Information Science & Technology Abstracts

Effective training for chat reference personnel: An exploratory study

Luo, Lili — Tue, 01 Dec 2009 00:00:00 -0500

Library & Information Science Research (07408188); 12/01/2009
(AN 44828680); ISSN: 07408188
Library, Information Science & Technology Abstracts

The Good, the Bad, but Mostly the Ugly: Adherence to RUSA Guidelines during Encounters with Inappropriate Behavior Online.

Maness, Jack M.; Naper, Sarah; Chaudhuri, Jayati — Tue, 01 Dec 2009 00:00:00 -0500

Reference & User Services Quarterly; 12/01/2009
(AN 45729149); ISSN: 10949054
Library, Information Science & Technology Abstracts

"More than words": screencasting as a reference tool.

Carr, Allison; Ly, Pearl — Sun, 01 Nov 2009 00:00:00 -0400

Reference Services Review; 11/01/2009
(AN 47875818); ISSN: 00907324
Library, Information Science & Technology Abstracts

Selecting an IM aggregator for a virtual reference service at UT Southwestern Medical Center Library.

Jayaraman S — Thu, 01 Oct 2009 00:00:00 -0400

Journal of Hospital Librarianship; 10/01/2009
(AN 105337641); ISSN: 15323269
Library, Information Science & Technology Abstracts

Embedding an IM Widget in Research Databases: Helping Users at their Point-of-Need.

Sekyere, Kwabena — Tue, 01 Sep 2009 00:00:00 -0400

Electronic Journal of Academic & Special Librarianship; 09/01/2009
(AN 58486316); ISSN: 17048532
Library, Information Science & Technology Abstracts

Implementing instant messaging in four university libraries.

Clements, Charlotte — Sat, 01 Aug 2009 00:00:00 -0400

Library Hi Tech; 08/01/2009
(AN 45521349); ISSN: 07378831
Library, Information Science & Technology Abstracts

Enhancing Virtual Reference: Techniques and Technologies to Engage Users and Enrich Interaction.

Breitbach, William; DeMars, J.Michael — Wed, 01 Jul 2009 00:00:00 -0400

Internet Reference Services Quarterly; 07/01/2009
(AN 46837969); ISSN: 10875301
Library, Information Science & Technology Abstracts

IM is for Instant Millennials: Developing Staffing Models and Best Practices for Instant Messaging.

Hodges, Alex R.; Meiman, Meg — Wed, 01 Jul 2009 00:00:00 -0400

Technical Services Quarterly; 07/01/2009
(AN 40078641); ISSN: 07317131
Library, Information Science & Technology Abstracts

Early Evaluation of a New Library Chat Service.

York, Amy — Mon, 01 Jun 2009 00:00:00 -0400

Tennessee Libraries; 06/01/2009
(AN 52976933); ISSN: 01621564
Library, Information Science & Technology Abstracts

SMS library reference service options.

Stahr, Beth — Sun, 01 Mar 2009 00:00:00 -0500

Library Hi Tech News; 03/01/2009
(AN 43900215); ISSN: 07419058
Library, Information Science & Technology Abstracts

Using Meebo's embedded IM for academic reference services: A case study.

Breitbach, William; Mallard, Matthew; Sage, Robert — Sun, 01 Feb 2009 00:00:00 -0500

Reference Services Review; 02/01/2009
(AN 37148059); ISSN: 00907324
Library, Information Science & Technology Abstracts

KnowItNow and L-net Partner to Provide Open Source Virtual Reference Service.

Tucker-Raymond, Caleb — Thu, 01 Jan 2009 00:00:00 -0500

Interface (02706717); 01/01/2009
(AN 42635829); ISSN: 02706717
Library, Information Science & Technology Abstracts

A History of the Developments in Virtual Reference Services at the College of Charleston Library.

Profit, StevenK. — Thu, 01 Jan 2009 00:00:00 -0500

Internet Reference Services Quarterly; 01/01/2009
(AN 41690164); ISSN: 10875301
Library, Information Science & Technology Abstracts

IM'ing overload: Libraryh3lp to the rescue.

Thu, 01 Jan 2009 00:00:00 -0500

Library Hi Tech News; 01/01/2009
(AN 42959456); ISSN: 07419058
Library, Information Science & Technology Abstracts

Choosing the Right Free IM Providers and Clients for Your Library.

Izenstark, AmandaK. — Thu, 01 Jan 2009 00:00:00 -0500

Public Services Quarterly; 01/01/2009
(AN 36819706); ISSN: 15228959
Library, Information Science & Technology Abstracts

Using Widgets to Embed Library Resources and Services.

Colvin, Jenny — Mon, 01 Dec 2008 00:00:00 -0500

Music Reference Services Quarterly; 12/01/2008
(AN 36490995); ISSN: 10588167
Library, Information Science & Technology Abstracts

Reference Anywhere, Anytime: Recent Works on Virtual Reference.

Lindsay, ElizabethBlakesley — Mon, 01 Dec 2008 00:00:00 -0500

Public Services Quarterly; 12/01/2008
(AN 36432022); ISSN: 15228959
Library, Information Science & Technology Abstracts

The Unopened Door: The Virtual World and Reference Services Reality in the Caribbean.

Iton, Ingrid — Sat, 01 Nov 2008 00:00:00 -0400

IFLA Conference Proceedings; 11/01/2008
(AN 44057992)
Library, Information Science & Technology Abstracts

SIX STEPS TO IMPLEMENTING AN INSTANT MESSAGING REFERENCE SERVICE.

Dunlap, Lance — Mon, 01 Sep 2008 00:00:00 -0400

Arkansas Libraries; 09/01/2008
(AN 40626923); ISSN: 0004184X
Library, Information Science & Technology Abstracts

IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets.

Bedwell, Linda; Rodrigues, Denyse; Duggan, Lawrence J.; Orlov, Stanislav — Tue, 01 Jul 2008 00:00:00 -0400

Partnership: The Canadian Journal of Library & Information Practice & Research; 07/01/2008
(AN 36267020); ISSN: 19119593
Library, Information Science & Technology Abstracts

All a Twitter.

Kroski, Ellyssa — Tue, 01 Jul 2008 00:00:00 -0400

School Library Journal; 07/01/2008
(AN 33184412); ISSN: 03628930
Library, Information Science & Technology Abstracts

MeeboMe! For Embedded Chat Reference: Patron-Initiated Encounters Without Downloads or Accounts.

Northrup, Lori — Sun, 01 Jun 2008 00:00:00 -0400

College & Undergraduate Libraries; 06/01/2008
(AN 35152896); ISSN: 10691316
Library, Information Science & Technology Abstracts

Why Isn't Our Chat Reference Used More?: Finding of Focus Group Discussions with Undergraduate Students.

Naylor, Sharon; Stoffel, Bruce; Van Der Laan, Sharon — Sun, 01 Jun 2008 00:00:00 -0400

Reference & User Services Quarterly; 06/01/2008
(AN 33662654); ISSN: 10949054
Library, Information Science & Technology Abstracts

Innovative Library 2.0 Information Technology Applications in Agriculture Libraries.

Jenda, Claudine Arnold; Kesselman, Martin — Tue, 01 Apr 2008 00:00:00 -0400

Agricultural Information Worldwide; 04/01/2008
(AN 35648063); ISSN: 19980027
Library, Information Science & Technology Abstracts

How May I Help Thee? Let Me Count the 2.0 Ways...

Reichardt, Randy — Tue, 01 Apr 2008 00:00:00 -0400

Internet Reference Services Quarterly; 04/01/2008
(AN 33777479); ISSN: 10875301
Library, Information Science & Technology Abstracts

Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums.

Desai, Christina M.; Graves, Stephanie J. — Sat, 01 Mar 2008 00:00:00 -0500

Reference & User Services Quarterly; 03/01/2008
(AN 32147096); ISSN: 10949054
Library, Information Science & Technology Abstracts

I Never Got Your Email.

Kennedy, Shirley Dugun — Tue, 01 Jan 2008 00:00:00 -0500

Information Today; 01/01/2008
(AN 28406934); ISSN: 87556286
Library, Information Science & Technology Abstracts

A Linguistic Analysis of Chat Reference Conversations with 18-24 Year-Old College Students.

Maness, Jack M. — Tue, 01 Jan 2008 00:00:00 -0500

Journal of Academic Librarianship; 01/01/2008
(AN 31446196); ISSN: 00991333
Library, Information Science & Technology Abstracts

What It Means to Be Born Digital.

K. S. — Thu, 01 Nov 2007 00:00:00 -0400

American Libraries; 11/01/2007
(AN 27443884); ISSN: 00029769
Library, Information Science & Technology Abstracts

In 2007, Community-Building Tools Rule.

Huwe, Terence K. — Thu, 01 Nov 2007 00:00:00 -0400

Computers in Libraries; 11/01/2007
(AN 27433220); ISSN: 10417915
Library, Information Science & Technology Abstracts

Messaging in a 2.0 World.

Sat, 01 Sep 2007 00:00:00 -0400

Library Technology Reports; 09/01/2007
(AN 26824921); ISSN: 00242586
Library, Information Science & Technology Abstracts

Exciting Wallpaper.

Janes, Joseph — Tue, 01 May 2007 00:00:00 -0400

American Libraries; 05/01/2007
(AN 25038337); ISSN: 00029769
Library, Information Science & Technology Abstracts

AskNow Instant Messaging: innovation in virtual reference.

Davis, Kate — Tue, 01 May 2007 00:00:00 -0400

Australian Library Journal; 05/01/2007
(AN 26544997); ISSN: 00049670
Library, Information Science & Technology Abstracts

ChaCha, Yahoo!, and Amazon.

O'Neill, Nancy — Sun, 01 Apr 2007 00:00:00 -0400

Searcher (1070-4795); 04/01/2007
(AN 24865817); ISSN: 10704795
Library, Information Science & Technology Abstracts

CUOL: See YOU ONLINe.

Garton, Megan — Thu, 01 Mar 2007 00:00:00 -0500

AALL Spectrum; 03/01/2007
(AN 24588000); ISSN: 10898689
Library, Information Science & Technology Abstracts

Participation and interaction.

Nybråten, Frank Robert; Arntzen, Jonas Svartberg — Thu, 01 Mar 2007 00:00:00 -0500

Scandinavian Public Library Quarterly; 03/01/2007
(AN 25357860); ISSN: 00365602
Library, Information Science & Technology Abstracts

E-mail is SO Five Minutes Ago: Implementing IM Reference at UTC Lupton.

Cairns, Virginia; Simmons, Beverly — Thu, 01 Mar 2007 00:00:00 -0500

Tennessee Libraries; 03/01/2007
(AN 26474696); ISSN: 01621564
Library, Information Science & Technology Abstracts

Intelligent agent concepts in the modern library.

Dent, Valeda F. — Thu, 01 Feb 2007 00:00:00 -0500

Library Hi Tech; 02/01/2007
(AN 56511753); ISSN: 07378831
Library, Information Science & Technology Abstracts

Email Is Evolving--Are You?

Stebbins, Leslie — Thu, 01 Feb 2007 00:00:00 -0500

Searcher (1070-4795); 02/01/2007
(AN 24048808); ISSN: 10704795
Library, Information Science & Technology Abstracts

Transformative sharing with Instant Messaging, Wikis, Interactive Maps, and Flickr.

Chase, Darren — Mon, 01 Jan 2007 00:00:00 -0500

Computers in Libraries; 01/01/2007
(AN 23656004); ISSN: 10417915
Library, Information Science & Technology Abstracts

Bibliotherapy.

Davis, Kate — Mon, 01 Jan 2007 00:00:00 -0500

inCite; 01/01/2007
(AN 24563390); ISSN: 01580876
Library, Information Science & Technology Abstracts

Time Passages.

Padgett, Lauree — Mon, 01 Jan 2007 00:00:00 -0500

Information Today; 01/01/2007
(AN 23709406); ISSN: 87556286
Library, Information Science & Technology Abstracts

Student Services in the 21st Century: Evolution and Innovation in Discovering Student Needs, Teaching Information Literacy, and Designing Library 2.0-Based Student Services.

Jayasuriya, Kumar Percy; Brillantine, Frances M. — Mon, 01 Jan 2007 00:00:00 -0500

Legal Reference Services Quarterly; 01/01/2007
(AN 30045973); ISSN: 0270319X
Library, Information Science & Technology Abstracts

Wikis, Blogs and Other Collaborative Tools in Library Services: A Workbook and Reference.

Hines, Samantha Schmehl — Mon, 01 Jan 2007 00:00:00 -0500

PNLA Quarterly; 01/01/2007
(AN 24359842); ISSN: 00308188
Library, Information Science & Technology Abstracts

What Are We Afraid of? A Survey of Librarian Opinions and Misconceptions Regarding Instant Messenger.

Steiner, Sarah K.; Long, Casey M. — Mon, 01 Jan 2007 00:00:00 -0500

Reference Librarian; 01/01/2007
(AN 26182170); ISSN: 02763877
Library, Information Science & Technology Abstracts

Click and Be Counted: A New Standard for Reference Statistics.

Welch, Jeanie M. — Mon, 01 Jan 2007 00:00:00 -0500

Reference Librarian; 01/01/2007
(AN 26182174); ISSN: 02763877
Library, Information Science & Technology Abstracts

Application of Reference Guidelines in Chat Reference Interactions: A Study of Online Reference Skills.

Ronan, Jana; Reakes, Patrick; Ochoa, Marilyn — Wed, 20 Dec 2006 00:00:00 -0500

College & Undergraduate Libraries; 12/20/2006
(AN 24664260); ISSN: 10691316
Library, Information Science & Technology Abstracts

Connecting to Students: Launching Instant Messaging Reference at Binghamton University.

Brown, Elizabeth; Maximiek, Sarah; Rushton, Erin E. — Wed, 20 Dec 2006 00:00:00 -0500

College & Undergraduate Libraries; 12/20/2006
(AN 24664261); ISSN: 10691316
Library, Information Science & Technology Abstracts

Connecting with AIM: The Search for a Virtual Reference Niche.

McCuliey, Lucretia; Reinauer, Olivia — Wed, 20 Dec 2006 00:00:00 -0500

College & Undergraduate Libraries; 12/20/2006
(AN 24664262); ISSN: 10691316
Library, Information Science & Technology Abstracts

RYT: Are You There? A Consortium' s Switch to IM Reference.

Pulliam, Beatrice R.; McMullen, Susan — Wed, 20 Dec 2006 00:00:00 -0500

College & Undergraduate Libraries; 12/20/2006
(AN 24664263); ISSN: 10691316
Library, Information Science & Technology Abstracts

From TM to Collaboration: Providing Virtual Reference Services at a Medium-Sized Institution.

Summey, Tern Pedersen; Akers, Cynthia — Wed, 20 Dec 2006 00:00:00 -0500

College & Undergraduate Libraries; 12/20/2006
(AN 24664264); ISSN: 10691316
Library, Information Science & Technology Abstracts

The Nuts, Bolts, and Teaching Opportunities of Real-Time Reference.

Taddeo, Laura; Hackenberg, Jill M. — Fri, 15 Dec 2006 00:00:00 -0500

College & Undergraduate Libraries; 12/15/2006
(AN 23135078); ISSN: 10691316
Library, Information Science & Technology Abstracts

Instant Messaging (IM): Providing Services and Enhancing Communication.

Doan, Tomalee; Ferry, Kristine — Fri, 01 Dec 2006 00:00:00 -0500

Journal of Business & Finance Librarianship; 12/01/2006
(AN 23600726); ISSN: 08963568
Library, Information Science & Technology Abstracts

Get to know your Gadget Guy or Gal.

Kern, M. Kathleen — Fri, 01 Dec 2006 00:00:00 -0500

Reference & User Services Quarterly; 12/01/2006
(AN 23660165); ISSN: 10949054
Library, Information Science & Technology Abstracts

Social Networking Mixes the Hip with the Proven.

Huwe, Terence K. — Wed, 01 Nov 2006 00:00:00 -0500

Computers in Libraries; 11/01/2006
(AN 22920691); ISSN: 10417915
Library, Information Science & Technology Abstracts

Understanding competing application usage with the theory of planned behavior.

Lin, Julian; Hock Chuan Chan; Kwok Kee Wei — Tue, 01 Aug 2006 00:00:00 -0400

Journal of the American Society for Information Science & Technology; 08/01/2006
(AN 21626009); ISSN: 15322882
Library, Information Science & Technology Abstracts

Instruction via chat reference: does co-browse help?

Graves, Stephanie J.; Desai, Christina M. — Tue, 01 Aug 2006 00:00:00 -0400

Reference Services Review; 08/01/2006
(AN 23063832); ISSN: 00907324
Library, Information Science & Technology Abstracts

A Technology Sampler Platter.

Whelan, David P. — Thu, 01 Jun 2006 00:00:00 -0400

Library Hi Tech News; 06/01/2006
(AN 22125921); ISSN: 07419058
Library, Information Science & Technology Abstracts

Using instant messaging for online reference service.

Forster, Shirley — Mon, 01 May 2006 00:00:00 -0400

Australian Library Journal; 05/01/2006
(AN 21876924); ISSN: 00049670
Library, Information Science & Technology Abstracts

Hello IM, Goodbye TTY.

Peters, Tom; Bell, Lori — Mon, 01 May 2006 00:00:00 -0400

Computers in Libraries; 05/01/2006
(AN 20666037); ISSN: 10417915
Library, Information Science & Technology Abstracts

IM = FASTER Virtual Reference on the Cheap!

Stephens, Michael; Gordon, Rachel Singer — Sat, 01 Apr 2006 00:00:00 -0500

Computers in Libraries; 04/01/2006
(AN 20278366); ISSN: 10417915
Library, Information Science & Technology Abstracts

I Need MySpace.

McDermott, Irene E. — Sat, 01 Apr 2006 00:00:00 -0500

Searcher (1070-4795); 04/01/2006
(AN 20493968); ISSN: 10704795
Library, Information Science & Technology Abstracts

PRODUCT PIPELINE.

Schmidt, Aaron — Mon, 16 Jan 2006 00:00:00 -0500

Library Journal; 01/16/2006
(AN 19432689); ISSN: 03630277
Library, Information Science & Technology Abstracts

Using Canned Messages in Virtual Reference Communication.

Straw, Joseph E.; Cox, Christopher N. — Sun, 01 Jan 2006 00:00:00 -0500

Internet Reference Services Quarterly; 01/01/2006
(AN 22926697); ISSN: 10875301
Library, Information Science & Technology Abstracts

Instant Messaging and Chat Reference.

Ward, David; Cox, Christopher N. — Sun, 01 Jan 2006 00:00:00 -0500

Internet Reference Services Quarterly; 01/01/2006
(AN 22926701); ISSN: 10875301
Library, Information Science & Technology Abstracts

Instant Messaging (IM) and Chat: New Ways to Talk to a Librarian.

Tue, 01 Nov 2005 00:00:00 -0500

Unabashed Librarian; 11/01/2005
(AN 20358252); ISSN: 0049514X
Library, Information Science & Technology Abstracts

Web-Based Chat VS. Instant Messaging.

Houghton, Sarah; Schmidt, Aaron — Fri, 01 Jul 2005 00:00:00 -0500

Online (0146-5422); 07/01/2005
(AN 17362432); ISSN: 01465422
Library, Information Science & Technology Abstracts

Instant Messaging.

Houghton, Sarah — Fri, 01 Jul 2005 00:00:00 -0500

Public Libraries; 07/01/2005
(AN 17904667); ISSN: 01635506
Library, Information Science & Technology Abstracts

IM me.

Schmidt, Aaron; Stephens, Michael — Fri, 01 Apr 2005 00:00:00 -0500

Library Journal; 04/01/2005
(AN 16675763); ISSN: 03630277
Library, Information Science & Technology Abstracts

The Top Ten.

Schmidt, Aaron — Sun, 02 Jan 2005 00:00:00 -0500

Library Journal; 01/02/2005
(AN 15676206); ISSN: 03630277
Library, Information Science & Technology Abstracts

Knowing it Z to A.

Manafy, Michelle — Mon, 01 Nov 2004 00:00:00 -0500

EContent; 11/01/2004
(AN 14879472); ISSN: 15252531
Library, Information Science & Technology Abstracts

Common Ground: Libraries and Learning.

Fister, Barbara — Wed, 01 Sep 2004 00:00:00 -0500

Library Issues; 09/01/2004
(AN 14434346); ISSN: 07343035
Library, Information Science & Technology Abstracts

The Next Wave for Virtual Reference.

Tucker-Raymond, Caleb — Wed, 01 Sep 2004 00:00:00 -0500

OLA Quarterly; 09/01/2004
(AN 14562067); ISSN: 10937374
Library, Information Science & Technology Abstracts

Invoking Digital Reference: Creation and Implementation.

Johnson, Wendell; Burke, Adam — Thu, 01 Jan 2004 00:00:00 -0500

Community & Junior College Libraries; 01/01/2004
(AN 14813583); ISSN: 02763915
Library, Information Science & Technology Abstracts

Communication Strategies for Instant Messaging and Chat Reference Services.

Fagan, Jody Condit; Desai, Christina M. — Sat, 01 Feb 2003 00:00:00 -0500

Reference Librarian; 02/01/2003
(AN 129705385); ISSN: 02763877
Library, Information Science & Technology Abstracts

Site Search and Instant Messaging Reference: A Comparative Study.

Fagan, Jody Condit; Desai, Christina — Wed, 01 Jan 2003 00:00:00 -0500

Internet Reference Services Quarterly; 01/01/2003
(AN 27647816); ISSN: 10875301
Library, Information Science & Technology Abstracts

Real-Time Reference: The Use of Chat Technology to Improve Point of Need Assistance.

Connor, Elizabeth — Sun, 01 Dec 2002 00:00:00 -0500

Medical Reference Services Quarterly; 12/01/2002
(AN 27647406); ISSN: 02763869
Library, Information Science & Technology Abstracts